Sep 17, 2026 · 7 min read evidence
What goes into a Shopify chargeback evidence packet
Shopify's own limits for chargeback evidence — 2 MB a file, one file per evidence type — and which evidence answers which dispute reason.
Product
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Product posts dig into the problem a product is being built for, using the platform's own documentation, because none of the products has launched yet.
Both posts so far are about Shopify money that goes missing or gets contested. One explains why a Shopify Payments payout rarely matches the sales total for the same stretch: processing fees, refunds, chargebacks and their fees, currency conversion, reserves and payout timing all sit between the two numbers. That gap is what Settled is being built for. The other covers chargebacks, the problem behind Settled Disputes and EvidenceVault: Shopify's limits for evidence (2 MB a file, one file per evidence type), the eight dispute reasons Shopify names, and which evidence answers which reason.